FAQ

Frequently Asked Questions

We offer a range of cleaning services, including regular weekly or bi-weekly cleaning, deep cleaning, move-in/move-out cleaning, and special event cleaning. Our services are tailored to meet the specific needs of your home.

You have three options:

Option 1: You can supply your own cleaning products of choice.

Option 2: You can provide just the major equipment, such as a vacuum and mop, and we’ll bring the rest.

Option 3: We can supply all necessary cleaning products and equipment. Just let us know your preference, and we’ll accommodate accordingly.

You can schedule a cleaning service by contacting us via phone, (412-378-7513) email (bigcleanse@gmail.com), or through our website. We’ll work with you to find a time that fits your schedule.

Yes, all of our cleaners are fully insured and bonded for your peace of mind. We also conduct thorough background checks to ensure the safety and security of your home.

During a typical cleaning service, our team will dust, vacuum, mop, and clean your kitchen, bathrooms, bedrooms, and living areas. We’ll focus on high-traffic areas and make sure your home is spotless.

No, you do not need to be home during the cleaning. Many of our clients provide us with a key or entry code, and we handle the rest. If you prefer to be home, that’s perfectly fine too.

Your satisfaction is our priority. If you’re not happy with any part of our service, please let us know within 24 hours, and we will re-clean the area at no additional charge.

We accept various payment methods, including credit cards, debit cards, and electronic checks. Payment is typically due on the day of service unless other arrangements have been made.

Yes, we offer eco-friendly cleaning options upon request. We use environmentally safe products that are non-toxic and safe for pets and children.

If you need to cancel or reschedule, please contact us at least 24 hours in advance to avoid any cancellation fees. We’ll work with you to find a new time that suits your needs.

Yes, we love pets! Please let us know if you have any special instructions regarding your pets, and we’ll make sure they’re comfortable during the cleaning process.

The frequency of cleaning depends on your lifestyle and needs. We recommend weekly or bi-weekly cleanings for most households. However, we can customize a schedule that works best for you.

Absolutely! We offer customizable cleaning plans to fit your specific needs.

Contact Us

EST. Please allow up to 24 hours for a response to your inquiry. Emails sent during non- office hours will be responded to on the next business day.